Assignment 2 MIS

ABS-CBN Corporation is the company we choose to conduct our Management Information System study.

Company Profile:

ABS-CBN Broadcasting Corporation. The Group's principal activity is that of a media and entertainment company. It is principally involved in television and radio broadcasting. It also produces television programming for domestic and international audiences and other related businesses. The Group has three business segments namely, Broadcasting, Cable and Satellite and Other Businesses. Broadcasting covers the production of television and radio programs that serve its target audience's needs for news, information and entertainment, and public service. Cable and Satellite develops and produces programs for cable television, including delivery of television programming outside the Philippines through its DTH satellite service, cable television channels and blocked time on television stations. Other businesses include movie production, consumer products and services. The Group operates in the Philippines, in the United States of America, Middle East, Europe and Australia.

ABS-CBN presented us their Information System and not only that thing but also the engineering department. We were accomodated nicely by Mr. Bobby C. Nolasco, engineer manager of engineering’s department, and with the maintenance engineer of it's department. Mr. Nolasco showed us everything in their IS, and described them very well. This things were very important to their company, without this things, we cannot have news in our T.V. from Manila or long distance places from us because these things are the means of data video/media transportation. Below were the different Systems which they use in their company.

•Aspera Enterprise Server
•ENR(Electronic News Room)
•Lotus Notes
•ITS(Issue Tracking System)
•SAP
•Lout

Just a brief description in each system:

-ITS(Issue Tracking System)

An issue tracking system (also called trouble ticket system or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa.

A ticket is a file contained within an issue tracking system which contains information about support interventions made by technical support staff or third parties on behalf of an end user who has reported an incident that is preventing them from working with their computer as they would expect to be able to. Tickets are commonly created in a help desk or call center environment. Typically the ticket will have a unique reference number, also known as a case, issue or call log number which is used to allow the user or support staff to quickly locate, add to or communicate the status of the users issue or request.

These tickets are so called because of their origin as small cards within a typical wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request.

-Lotus Notes

Lotus Notes is a client-server, collaborative application developed and sold by IBM Software Group. IBM defines the software as an "integrated desktop client option for accessing business e-mail, calendars and applications on [an] IBM Lotus Domino server. The Notes client is mainly used as an email client, but also acts as an instant messaging client (for Lotus Sametime), browser, notebook, and calendar/resource reservation client, as well as a platform for interacting with collaborative applications.

-Aspera Enterprise System

Aspera is the creator of next-generation transport technologies that move the world’s digital assets at maximum speed regardless of file size, transfer distance and network conditions. Based on its patent-pending fasp™ protocol, only Aspera software fully utilizes existing infrastructures to deliver the fastest, most predictable file transfer experience. Aspera’s core technology delivers unprecedented control over bandwidth, complete security and uncompromising reliability. Hundreds of organizations across a variety of industries rely on Aspera for the business-critical transport of their digital assets. Aspera empowers individuals and corporations to dramatically increase productivity, minimize operational costs, expand revenues and explore new business models.

-Lout System

The Lout system reads a high-level description of a document similar in style to LaTeX and produces a PostScript file which can be printed on many laser printers and graphic display devices. Plain text output is also available. Lout offers an unprecedented range of advanced features, including optimal paragraph and page breaking, automatic hyphenation, PostScript EPS file inclusion and generation, equation formatting, tables, diagrams, rotation and scaling, sorted indexes, bibliographic databases, running headers and odd-even pages, automatic cross referencing, multilingual documents including hyphenation (most European languages are supported, including Russian), formatting of C/C++ programs, and much more, all ready to use. Furthermore, Lout is easily extended with definitions which are very much easier to write than troff of TeX macros because Lout is a high-level language, the outcome of an eight-year research project that went back to the beginning.

-SAP

I haven't found the SAP System description but as what Mr. Nolasko told us, they use this kind of system.


References:

http://en.wikipedia.org/wiki/Issue_tracking_system
http://wrightreports.ecnext.com/coms2/reportdesc_COMPANY_C60862750
http://www.asperasoft.com/en/company_sections
http://linux.maruhn.com/sec/lout.html
http://en.wikipedia.org/wiki/IBM_Lotus_Notes